📄 Last updated: May 2026
Refund & Returns Policy
We stand behind every print we produce. If something's wrong on our end, we'll make it right — fast.
Quality Checked
Every order is inspected before dispatch
Free Replacement
Defective prints replaced at no cost
Fast Resolution
Issues resolved within 2–5 business days
⚠️ Important — Please Read Before Ordering
- Custom printed products cannot be returned once produced correctly — they are made specifically for you.
- Refunds or replacements are issued only when the error is on Printigly's side (wrong print, defective quality, damaged item).
- If you approved a design proof and the print matches it, we cannot offer a refund for personal preference changes.
- Colour variations of up to 10–15% between screen and print are normal for all printing. This is not eligible for a refund.
📋 Table of Contents
1
What's Eligible for Refund or Replacement
You are eligible for a full refund or free replacement if:
✅ Eligible Cases
- The product received is different from what you ordered (wrong size, wrong quantity, wrong product)
- The print has manufacturing defects — blurry print, ink smudge, misaligned cut, major colour defect
- The item was damaged during shipping and you report it within 48 hours of delivery
- The order was never delivered and tracking shows it lost in transit
- We printed the wrong design (different from the file you submitted)
2
What's Not Eligible for Refund
✅ We Take Responsibility
- Our printing mistake
- Defective materials
- Courier damage
- Wrong item shipped
- Lost in transit
❌ Not Covered
- Design errors in your file
- Colour difference ≤15%
- Change of mind after print
- Wrong address entered
- Low-resolution file submitted
- Spelling errors in your design
ℹ️ We always send a design proof for approval on custom orders. Once you approve, we are not liable for design-related issues.
3
How to Request a Refund or Replacement
Follow these steps to raise a refund or replacement request:
1
Take photos of the issue
Clear photos of the defective/wrong product, including packaging if damaged in transit.
2
Contact us within 48 hours of delivery
WhatsApp +91 72049 10047 or email [email protected] with your Order ID and photos.
3
We review your request
Our team will review within 1–2 business days and confirm eligibility.
4
Refund or replacement initiated
Approved refunds are processed to your original payment method. Replacements are reprinted and dispatched.
📌 WhatsApp is the fastest way to reach us: +91 72049 10047
4
Refund Timeline
Review
1–2
business days
Processing
2–5
business days
Bank Credit
5–10
days (bank dependent)
- Refunds are issued to the original payment method (credit/debit card, UPI, net banking).
- Cash orders are refunded via bank transfer — please provide your account details.
- UPI refunds typically reflect within 2–3 business days.
- Credit/debit card refunds may take 5–10 business days depending on your bank.
5
Order Cancellation Policy
- Cancel within 2 hours of order placement for a full refund — before production begins.
- Once production has started, cancellation is not possible as materials are already in use.
- For cancellation requests, WhatsApp +91 72049 10047 immediately with your Order ID.
- Bulk orders cancelled mid-production may incur a partial charge for materials already consumed.
⚠️ Tip: Always confirm your design file, size, and quantity carefully before placing an order. Custom printing begins almost immediately after payment.
6
Replacement Policy
For eligible defects, we prefer to offer a free replacement over a refund, as it is faster and ensures you get your product.
- Replacement orders are given priority production and dispatched within 3–5 business days.
- You do not need to return the defective product unless specifically asked.
- Replacement shipping charges are fully covered by Printigly for eligible defect cases.
- If you prefer a refund instead of replacement, we are happy to process that too.
7
Damaged or Lost in Transit
- Report within 48 hours of delivery with photos of the damaged package and product.
- We will file a claim with the courier and send you a replacement or refund.
- For lost shipments (tracking shows no movement for 7+ days), contact us and we will investigate.
- Do not discard damaged packaging — it may be needed for the courier's insurance claim.
8
Contact Us for Refunds
- Business: Printigly Printing Hub
- Address: Triguna Palm Springs, Service Road, New Airport Road, NH-44, Kogilu Cross, Yelahanka, Bengaluru, Karnataka 560064
- Phone / WhatsApp: +91 72049 10047
- Email: [email protected]
- Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST
Refund & Returns Policy — Printigly Printing Hub — Last updated May 2026