Cancellation Policy
Last Updated: January 2026
At Printigly, we understand that plans can change. This policy outlines our order cancellation terms.
When Can You Cancel?
✅ Free Cancellation (Full Refund)
You can cancel your order for a full refund if:
- Order has not yet been approved/confirmed for printing
- Cancellation request is made within 2 hours of placing the order
- Production has not started
⚠️ Partial Cancellation
If production has started but not completed:
- Cancellation may incur up to 50% of order value as production costs
- Each case is evaluated individually
- Contact us immediately for the best possible resolution
❌ Non-Cancellable Orders
Orders cannot be cancelled once:
- Printing/production is complete
- Order has been shipped
- Custom artwork has been finalized and approved by you
How to Cancel an Order
- Contact us immediately via:
- 📞 Phone: +91-7204910047
- 💬 WhatsApp: +91-7204910047
- 📧 Email: [email protected]
- Provide your Order ID and reason for cancellation
- Our team will confirm cancellation status within 2 hours
Refund Process
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-7 business days |
| UPI (GPay, PhonePe) | 2-3 business days |
| Net Banking | 5-7 business days |
| Cash on Delivery | No refund needed (order cancelled before delivery) |
Order Modifications
Instead of cancelling, you may be able to modify your order:
- Design changes: Allowed before approval
- Quantity changes: May be possible before production
- Address changes: Allowed before shipping
Contact us as early as possible for modifications.
Special Cases
Bulk/Corporate Orders
Large orders may have different cancellation terms. These will be communicated at the time of order confirmation.
Promotional/Sale Items
Items purchased during sales or with discount codes follow the same cancellation policy.
Our Commitment
We aim to process all cancellation requests fairly and promptly. If you are unhappy with any aspect of your order, please contact us – we will work to find a solution.
Contact Us
For cancellation requests or questions:
- 📞 Phone: +91-7204910047
- 💬 WhatsApp: +91-7204910047
- 📧 Email: [email protected]
Also see: Refund & Returns Policy | Terms & Conditions